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‎11-16-2020 07:10 PM

HP Recommended

I have a 3 year old  HP OfficeJet 6962 all in one printer. I need to cancel some previous jobs i had on this printer because i went to print to print out a recipe and it is printing the recipe over coupons. I  cannot figure out how to go and cancel the previous job i had with the coupons . I had tried calling HP but was on hold for over 2 hours and still never got to talk to anyone. Am about ready to just unplug it and put it away. Any suggestions?

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-16-2020 08:11 PM

HP Recommended

@mawmaw_nancy68 

 

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

  • Hold down the Windows key and press R.
  • From the Run window, type services.msc and hit enter.
  • If the machine asks for Admin you have to accept this,
  • Look down to the print spooler service, right click it and select properties
  • Click on the Stop button,
  • Browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
  • Delete the job inside this folder
  • Reboot the machine

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎11-16-2020 08:11 PM

HP Recommended

@mawmaw_nancy68 

 

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

  • Hold down the Windows key and press R.
  • From the Run window, type services.msc and hit enter.
  • If the machine asks for Admin you have to accept this,
  • Look down to the print spooler service, right click it and select properties
  • Click on the Stop button,
  • Browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
  • Delete the job inside this folder
  • Reboot the machine

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-16-2020 08:53 PM

HP Recommended

Took care of my problem. Thank you so very much!

Was this reply helpful? Yes No
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