Can't clear the print queue

[Spangler2]

I've recently installed a hp6520 printer because my previous computer died.  I can't get the print job to clear the queue after it prints.  It sits there with status "printing".  If I cancel the job, it changes to "deleting" but never does.  Then I can't get the jobs behind it to print.  I've restarted the print spooler and all that does is print the same job again.  I had hp scan dr do a diagnostic and then run a test page.  Now that is stuck in "printing" status.  Help.

[banhien]

@Spangler2 

Welcome to HP Support Forum. I think you need to remove the queue. For Windows, please try:

• Hold down the Windows key and press R.
• From the Run window, type services.msc and hit enter.
• If the machine asks for Admin you have to accept this,
• Look down to the print spooler service, right click it and select properties
• Click on the Stop button,
• Browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
• Delete the job inside this folder
• Reboot the machine

Regards.