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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Can't close paper tray on HP Officejet 5740

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03-17-2016 06:18 AM
I am unable to close the paper tray in an Officejet 5740 after pulling it out in order to insert new paper to fill an empty tray. What is the fix? Thanks!
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Accepted Solutions
03-18-2016 08:01 AM
I work on behalf of HP
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03-18-2016 08:01 AM
I work on behalf of HP
Click the Thumbs Up below to say “Thanks” for helping!
03-19-2016 06:42 AM
Thanks! Simply removing the output tray, next inserting paper in the paper tray, then re-installing the output tray solved the problem. I was able to print my jobs immediately. Again, thanks for your timely and helpful response!
04-16-2016 11:46 PM
I have pulled out all the papertrays and opened the inside looking for bits of paper or jams but nothing is wrong. Even with just ten sheets of regular HP printer paper, it still says to close the tray to the paper. I've repeated the steps many times. I've shut down the printer to make sure it's cool. I'm sure there is nothing stuck or ripped or jammed inside. It just won't print because it's insisting that the tray is not closed. If it were any more closed, it would still be in the box with blue tape on it. This happened while the computer was 98% finished printing my copy of my taxes, perfect timing for a brand new machine and no more time to fool around with it. HELP ME PLEASE, THANKS