Can't delete an item from the printer queue no matter what I try. HP Pro 6970

[Doodles4]

Printer just decided to stop printing.  Went into the queue and tried to delete all.  All but one item were deleted and I cannot get that one item to delete no matter what I have tried.  I'm now stuck with no printer to print my documents.  Help please!

[Dragon-Fur · Accepted solution]

@Doodles4 

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If the queue won't clear, stop Print Services, clear the folders / entries / queue, Start Print Services

Print Queue / Print Service Reset

After a print job has been submitted, it is very quickly turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

and / or

First, check that Windows Update is not in need to installing updates.

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

If still stuck…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

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Question Resolved / Answered, Click "Accept as Solution"

[scottmmx]

i would try the following

1) Restart pc should reset print que

2) Delete printer and let Windows find it again

3) Try doinng a system restore to a time before this happened

[Doodles4]

After I posted, I did a restart and the print queue no longer had any stuck item to delete.  Printer was 100% and printed all night long with zero problems.  Thanks for your asssist!

[Doodles4]

After I posted, I did a restart and the print queue no longer had any stuck item to delete.  Printer was 100% and printed all night long with zero problems.  Thanks for your assist!

[Dragon-Fur]

@Doodles4 

You are welcome.

Save the instructions for another time.

Smiling.

Stay safe!

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"