-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Can't get around this Error telling me to reinstall software

Create an account on the HP Community to personalize your profile and ask a question
10-24-2020 05:40 PM - edited 10-24-2020 05:52 PM
Found this on Apple discussion who found it on another HP thread.
It worked for me!
EDIT: for every job I have printed so far the printer dialog box says:
Printing - Can't open "/private/var/spool/cups/tmp/********" (a different number for each job)
Happy I can print now, will worry about this hiccup later
10-24-2020 05:45 PM
Yes, I just tried this and I can confirm it worked for me too. I think it's a workaround as there's still a minor error when printing, but it means I can use all the printer functions again until there is an official solution rolled out. I can also use HP Utility again.
Using HP EasyStart or EasyAdmin didn't work, because my printer (Deskjet 2000) wasn't listed in those programs.
10-24-2020 06:21 PM
Same problem with my otherwise perfectly reliable HP Deskjet 5740. I am able to do a somewhat cumbersome workaround by plugging it into my old iMac running High Sierra and using the home network to print, but it is HUGELY INCONVENIENT. Apple Support suggested installing HP Software Update 5.1 but it did nothing. Still getting this:
One or more components of the HP printing software are corrupted or missing. The print job cannot be completed. To fix this situation, HP recommends reinstalling the print driver software.
It also says "Stopped - 'Filter' failed"
Any advice greatly appreciated!
10-24-2020 06:29 PM
Same problem, same messages. Mac OS Catalina 10.15.7 with an HP OfficeJet 7410 All-in-One (7400 series). Resetting printer system, installing latest drivers, and adding the printer back (via both USB and wireless) gets the same, infuriating message. Please help!
10-25-2020 07:31 AM
Thanks for this. I downloaded and installed the package and it has worked only partially for my HP Deskjet Ink Advantage 2516. Now i can scan but when i send something to print a message says ¨waiting for printer to become available¨ when it is available, no printing jobs other than the one i am sending. So, for now, i cannot print and i don't know what else to do. I tried everything that has been shared on this thread unsuccessfully.
10-25-2020 09:29 AM
HP seem to want to stop me posting this
This just posted on Apple community. I haven’t tried it yet but it looks promising
10-25-2020 09:35 AM - edited 10-25-2020 09:38 AM
I don't know why or how, but today I connect the printer HP Desktop F4580 and the Mac with Catalina and it works.
I was ready to download and install the pkg mentioned here, but it has been no necessary. The Mac hasn't downloaded or updated anything. I don't understand but it works.
As someone said some time ago... It's a kind of magic.