Can't open access door to replace ink on Envy 6455

[j9bayarea]

The access door will not open all the way. It opens 1/2" then won't go any farther, it sounds an "uh oh" and yellow light comes on at the corner of the deck.

Nothing is jammed. I've tried turning off/unplugging/waiting 30 seconds. That doesn't work.

Any suggestions? Thanks

[sandytechy20]

@j9bayarea

Welcome to the HP support community.

I understand that you are unable to open the access door, I am glad to assist you.

Perform a power reset, Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

If the issue still persists, this could be a hardware issue and requires one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[j9bayarea]

Thank you. I have done all these steps numerous times and it does not fix the problem. I will contact HP. Thanks.

[sandytechy20]

@j9bayarea

Yes, you can contact them at your leisure.

Cheers.