Can't print an email without the pop up sending me to documents and downloads

[jaybasr]

Trying to print an email for a payment conformation, will not go direct to the printer. Pop up box opens to documents and down loads. Can't find the setting to change this to send the email to the printer.

[Riddle_Decipher]

@jaybasr

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand you are unable to print the email,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Which email client or application are you using to print the email?

Have you checked with an alternate application?

While you respond to that, I recommend you check with an alternate application to print the email,

And also, let me know if other emails are getting printer and yet the payment confirmation mail isn't getting printed.

Let me know how that pans out

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

[jaybasr]

I am using yahoo email, have not looked into anything else but settings.

[Riddle_Decipher]

@jaybasr

Thank you for replying with this detailed response 😉 

I appreciate your time and efforts,

Please check with an alternate mail client, also, do you have an application like Microsoft Outlook configured with yahoomail?

Or do you use a browser like IE, Firefox or Google Chrome to access the same?

I would appreciate if you could reply back with the results.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[jaybasr]

Google Chrome browser in use.

[Riddle_Decipher · Accepted solution]

@jaybasr

Thank you for responding,

It's great to have you back 😉

Here's what you need to do, to print your email via Google Chrome using your phone:

• Open the email you want to print, and then select Forward.
• Type your printer’s email address in the To: field.
• Type a subject in the email subject line.
• Tap Send.

If you are using the computer, simply open the mail on your browser, than tap CTRL + P to enter the print window,

Then, Click on print once you select the printer as default and it should work.

If the issue persists, try printing other emails and check if that works?

Keep me posted.

If you would like to thank me for my efforts to help you, 

 feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution" button.

Have a great day!

[jaybasr]

Thanks for your help. i figured I was missing a step to make things work right. Have a great week.

[Riddle_Decipher]

@jaybasr

Thank you for the update,

I appreciate your time and efforts, 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂