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HP Recommended
OfficeJet 6500A E-710a
Microsoft Windows 10 (32-bit)

I have Windows 10.  I am unable to print a .pdf document.  In the print box on the Status line it states:  "Error; Pending Deletion; 2 documents waiting. "  I can't find them anywhere.  I can print e-mails and Word documents, however.  I've gone to the Devices and Printers and looked at "what's printing", but there is nothing there. 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Welcome to HP Support Forum. I think you need to remove the queue. Please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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3 REPLIES 3
HP Recommended

Hi,

Welcome to HP Support Forum. I think you need to remove the queue. Please try:

    hold down the Windows key and press R.
    from the Run window, type services.msc and hit enter.
    if the machine asks for Admin you have to accept this,
    look down to the print spooler service, right click it and select properties
    click on the Stop button,
    browse to C:\Windows\System32\Spool\printers or C:\Windows\System\Spool\printers (this may be hidden)
    delete the job inside this folder
    reboot the machine

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

The machine did not ask for Admin, but I followed your instructions through to the Stop button.   But where do I Browse to the C:\ extension? 

HP Recommended

i finally figured it out!  Thanks for your help.

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