Can't print in red

[berthoudbill]

I have trouble printing a true red. It always comes out looking a little brownish. The heads are clean.

[Raj_05]

Hi @berthoudbill,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you may be encountering a color calibration issue or a problem with the toner. Here are a few things you can try to resolve the issue.

Check Toner Levels: Sometimes, even if the toner levels seem adequate, they can affect the print quality. Check the magenta toner to ensure it's not low or faulty.

Color Calibration: The printer may need a color calibration to produce a more accurate red. You can run a color calibration from the printer’s control panel:

• On the printer’s touchscreen, go to Settings > Printer Maintenance > Calibrate.
• Follow the on-screen instructions to complete the process.

Print Quality Settings: Make sure you're using the correct print quality settings:

• Go to Printer Properties on your computer.
• Check the Print Quality and Color Options. Ensure they are set to “Best” or “Normal,” and verify that color settings aren’t affecting the red tones.

Replace Toner Cartridges: If the issue persists after calibration, consider replacing the magenta toner cartridge, as it might be defective.

Test with a Different Document: Sometimes the issue might be with the specific file you're printing. Try printing a red image from a different application or file to see if the problem is consistent.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Raj_05

HP Support 

[berthoudbill]

Thanks for the response. My printer just has a calibration mode which I've done. It doesn't offer Best or Normal under printer quality. The only thing I haven't done is switch out the Magenta toner. That may be next.

Bill

[Raj_05]

Hi @berthoudbill,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Raj_05

HP Support