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‎09-20-2021 05:45 PM

HP Recommended
Product: iMac
Operating System: macOS 10.15 Catalina

I have a LaserJet Pro M148dw that has worked well for years, but suddenly I get a "Printer not responding" message when I try to print. I can't scan, either. I have tried resetting the printer, deleting and re-adding the printer, and unplugging the printer. Nothing works. 

Category:
1 REPLY 1

‎09-23-2021 03:48 PM

HP Recommended

@timgower

 

Welcome to the HP Support Community.

 

Are you able to copy? How is the Printer connected to the MAC? Which app do you use to print and scan?

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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