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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
timgower
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Message 1 of 2
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Can't print or scan with my laserjet

HP Recommended
iMac
macOS 10.15 Catalina

I have a LaserJet Pro M148dw that has worked well for years, but suddenly I get a "Printer not responding" message when I try to print. I can't scan, either. I have tried resetting the printer, deleting and re-adding the printer, and unplugging the printer. Nothing works. 

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Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@timgower

 

Welcome to the HP Support Community.

 

Are you able to copy? How is the Printer connected to the MAC? Which app do you use to print and scan?

 

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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