Can't print - telling me to enrol for Instant Ink, but I already have

[JohnF-L]

I have done all the steps listed, including updating the printer firmware, but I am still gettng the error message that cartridges can't be used until the printer is enrolled in Instant Ink. The printer wasd enrolled in Instant Ink when I bought it, and I have alreday received my first delivery, the very cartridges that my printer is telling me I can't use.

[Jeet_singh]

@JohnF-L,

Thank you for posting your query on HP Support Community,

As you have already followed the instruction from the previous post and still having this issue.

I would personally suggest you contact our HP Instant ink support team for further assistance. 

You can reach them on www.instantink.com and on the top right you click on click on the flag to get through the support team.

You may also follow this link: 

Choose your country and language and hit show options:  

https://support.hp.com/gb-en/contact-hp/product/HP-Instant-Ink-series/5264756/model/5401249

I hope this helps. Let me know if you need any further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!