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‎06-25-2024 08:21 AM

HP Recommended
Operating System: macOS 10.15 Catalina

I have just attempted to print a document off my envy 6022e and all the lights (including the symbols ) are flashing multiple colours and at fast speeds. The printer uses Bluetooth to connect to devices to print, but this has never been an issue before. The printer is new and is normally  excellent  and I am in a desperate situation to fix it.

Category:
4 REPLIES 4

‎06-27-2024 09:45 AM

HP Recommended

Hi @clibay,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with blinking lights.

 

This looks like a hardware issue. 

 

If you have performed all the steps from this document and still having issues, I recommend you contact phone support for repair/replacement options. 

 

Try updating the firmware. CLICK HERE

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Elohi_NR
I am an HP Employee
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‎06-29-2024 07:20 AM

HP Recommended

Hi.

 

Tried everything but got no where so contacted HP help/support.

 

Still no joy so have been promised a replacement printer which is now on it's way.

 

Thank you for your help.

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‎07-02-2024 01:55 AM

HP Recommended

Hi @clibay,

 

That's great to know. Thanks for the update, Do keep us posted if anything in the future.

Elohi_NR
I am an HP Employee
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‎07-30-2024 09:49 AM

HP Recommended

Hi Elohi.

 

Have had my replacement printer and after hours setting up I now have a couple of queries and wonder whether you can help or should I post separately?

 

CLIBAY

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