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‎10-09-2023 09:02 AM

HP Recommended

When go to network setup, it finds the new 5G network but does not allow to enter a new password.  I tried enabling wifi direct but laptop would not get on the printer wifi.  I could not log in with a browser---under Newtwork summary IP address listed as 192.168  etc but that didn't work either.  I can't print.  I want airprint to work so it must be on the same network.  Any help appreciated.  I am totally stumped. 

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2 REPLIES 2

‎10-09-2023 09:41 AM

HP Recommended

I tried what I thought was a factory reset by holding down on the rt lower corner with the HP logo showing.  I had to input language et.  I turned on wireless and the printer found the new network but did not ask for a password again and could not connect!  Any help appreciated!!

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‎10-09-2023 01:06 PM

HP Recommended

I should add that I updated the router to the Verizon cr1000a.  I had already disabled the SON -self organizing network-- and I tried both the 5G and 2.4G networks which the printer see and have good signals but it won't connect.   I can't find the cable.  Any ideas???? I sometimes print from my phone and a laptop downstairs so a wireless solution is best but I am out of ideas. 

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