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HP LaserJet MFP M236dw Printer

Hello, I can't scan both sides of my document. After one side and pressing button in HP Smart, it tell me that "scan unsuccessfull" and nothing happening.. what can I do?

1 REPLY 1
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Hi @ilywka_ ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you're having trouble with the duplex (double-sided) scanning function on your HP LaserJet MFP M236dw. Here are a few steps you can try to resolve this issue:

 

Check Scanner Settings:

  • Open the HP Smart app and go to the scan settings.
  • Ensure that the duplex scanning option is selected if available.

Update HP Smart App and Printer Firmware: Update the firmware on an HP printer

  • Ensure you have the latest version of the HP Smart app installed.
  • Check for any firmware updates for your printer and install them if available.

Check for Paper Jams or Misfeeds:

  • Make sure there are no paper jams or misfeeds in the printer that could be affecting the scanning process.

Restart Devices:

  • Try restarting both your printer and your computer to clear any temporary issues.

Use HP Scan and Capture:

  • If you have Windows 10 or 11, try using the "HP Scan and Capture" app, which might handle duplex scanning differently from HP Smart.

Perform a Printer Reset:

  • Turn off the printer, unplug it for a minute, and then plug it back in and turn it on. This can sometimes resolve scanning issues.

Check Scanner Hardware:

  • Ensure that the scanner hardware is clean and free of any obstructions.

Refer to this document:  HP LaserJet MFP M236dw Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.