Can't scan both sides

[ilywka_]

Hello, I can't scan both sides of my document. After one side and pressing button in HP Smart, it tell me that "scan unsuccessfull" and nothing happening.. what can I do?

[A_Gayathri]

Hi @ilywka_ ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble with the duplex (double-sided) scanning function on your HP LaserJet MFP M236dw. Here are a few steps you can try to resolve this issue:

Check Scanner Settings:

• Open the HP Smart app and go to the scan settings.
• Ensure that the duplex scanning option is selected if available.

Update HP Smart App and Printer Firmware: Update the firmware on an HP printer

• Ensure you have the latest version of the HP Smart app installed.
• Check for any firmware updates for your printer and install them if available.

Check for Paper Jams or Misfeeds:

• Make sure there are no paper jams or misfeeds in the printer that could be affecting the scanning process.

Restart Devices:

• Try restarting both your printer and your computer to clear any temporary issues.

Use HP Scan and Capture:

• If you have Windows 10 or 11, try using the "HP Scan and Capture" app, which might handle duplex scanning differently from HP Smart.

Perform a Printer Reset:

• Turn off the printer, unplug it for a minute, and then plug it back in and turn it on. This can sometimes resolve scanning issues.

Check Scanner Hardware:

• Ensure that the scanner hardware is clean and free of any obstructions.

Refer to this document:  HP LaserJet MFP M236dw Printer User manual

I hope this helps. 

Take care and have a good day.

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