Can't turn on HP DESKJET INK ADVANTAGE 3835

[JAUHARANZAD]

I could not turn on the printer.

Power supply is on, powercord working, but printer dead.

Is there an indicator?

The printer is under warranty period, but I am living in remote area.

What to do?

[MKazi]

@JAUHARANZAD

Welcome to HP Support Forums. 🙂

I came across your post and would like to assist. 

I understand that your HP DeskJet Ink Advantage 3835 All-in-One Printer does not power on. 

Did this issue start after a power surge or a power outage?

Meanwhile, please perform the following steps to release the static power from the printer:

• Disconnect the power cable from the printer.
• If the printer is connected via USB then disconnect the USB cable too.
• Press and hold the power button on the printer for 10 seconds as this will release any static energy from the printer.
• Reconnect the power cord to the printer. If the printer does not power on by itself then press the power button on the printer and check if it powers on.

In your free time, you may refer to this HP document in your free time as it provides some useful insights to resolve no power issues with HP printers.

If the printer is still unable to power on then I have sent you a private message suggesting the next course of action.

Hope this information helps. Please feel free to keep me posted for any further questions.

Good luck! 🙂

[sai_krishna_gdk]

same problem here my hp deskjet inkadvantage 3835 printer is not switching on...the power supply was perfect but the printer is not switching on.i pressed the power button but the printer is not switching on.... if your problem solved pls share how your printer is repaired what is the problem and also tell me what is the solution....

[JAUHARANZAD]

Check whether you see the red light is shown on the back side of the printer, if not then  call the customer care and request replacement of the power box(I forgot its name, the box which has indicator).

[Johnny56]

The printer does not turn on or respond when you press the Power button. All the lights are off, and there is no noise or movement from the printer.

[Johnny56]

I have tried all suggested actions still no luck

[Johnny56]

Can I purchase Product code F5S43-60001 in South Africa

[Kumar0307]

@Johnny56, Welcome to the HP Support Community!

If you have tried the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!