Can you please advise how to find product and serial numbers on my HP 4315v all-in-one printer

[smalecd]

I watched HP's video on how to locate the product and serial numbers on my printer, but they aren't either place: not on the back nor on the bottom.  I also looked inside the print cartridge area and everywhere else I could think of.  I could sure use some help as I need some help with a function and can't even access the HP help unless I have these two numbers.  Thanks to anyone who can help.  

[The_Fossette]

@smalecd,

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed your post and I understand that you are unable to find the product and serial number for your printer.

I’d love to help!

Please let me know the exact issue you are facing with the printer and I can assist you with the same without the printer product or serial number 😉

Meanwhile, refer to the below document to find the product details for your printer.

https://support.hp.com/in-en/document/c03770424

Looking forward to your reply and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[smalecd]

Hi The_Fossette, thanks for offering to help.  I have watched that video, as I mentioned above and cannot find the numbers anywhere.  The problem I'm having is when trying to scan a document and push the "scan" button on the top of the printer, it says "no scan options", it beeps, and the ! next to the on button flashes.  I would like to try accessing fom my pc, but can't find out how to find the software to do that.  Thanks for any help you can offer.

[The_Fossette]

@smalecd,

Thank you for the information.

I checked and see that the full feature software for Windows 7 is not available for your printer.

Follow the steps in the below article to install the printer on your computer.

http://hp.care/2xByCk4

For scanning, you can use the MSPAINT.  Search Windows for 'paint' to open the Paint desktop app, click File or the menu icon  , and then click From scanner or camera.

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[smalecd · Accepted solution]

Wow, Paint worked, who knew, certainly not me.  It would still be nice if I could find the serial number and product number in case I need them for another issue.  But thank you so much for the tip about Paint.  

[The_Fossette]

@smalecd,

Perfect, I am really glad to hear that!

I see that you have marked your own post as accepted solution.

If you wish to show your support for my efforts you can Click Here and mark this instead.

For finding the product details, I recommend you contact HP phone support and they will assist you in this regard.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.

Good day! Take care 🙂

Cheers!