Cannot Print in Color

[Inkerer]

I beleive I check a setting once to print something in black and white, but now when I print I no longer get an option. I p[rint lots of things, color and black and white and once I hit print there's no B&W or color option anymore.

* I can COPY things that print in color.

* Ink cartridges are only half depleted.

* I have uninstalled and reinstalled the latest drivers.

* HP Print and scan doctor says the settings, drivers and all are correct. Set for color.

What could I be missing?

[Raj1788]

@Inkerer

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that your printer is not printing color, need not worry I'll be glad to assists you.

Appreciate all your efforts in trying to fix the issue:)

I understand that you have tried uninstalling and reinstalling drivers,

However, I recommend you delete the driver at the root level and retry, follow the steps below:

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device' 
6.) Open up the run command with the "Windows key + R" key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 
8.) Click on the "Drivers" tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers

Then, Click on this link: https://hp.care/2JIYduG and download HP OfficeJet 4650 series Full Feature Software and Drivers

Try to print.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

[Inkerer]

Thanks for helping me.

Unfortunately during this stage:

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s") 
8.) Click on the "Drivers" tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

It says it can't because the driveris in use. What can I do?

[The_Fossette · Accepted solution]

@Inkerer,

I am the The_Fossette. It looks like you were interacting with @Raj1788, but he is out of the office today so I'll take over from here. 

Thank you for the information.

I recommend you create a new user account on the computer and then install the printer and check if it helps.

Follow the steps in the below article to create a new user account.

https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!

[Inkerer]

That did the trick, thank you both very much for your help!

[The_Fossette]

@Inkerer,

Perfect, I am really glad to hear that! 

If any other questions arise, please feel free to write back to me.

Good day! Take care 🙂

Cheers!

[Inkerer]

All's well, thanks again

[Raj1788]

@Inkerer

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 Take care now and do have a fabulous week ahead.

 :)Cheers:)