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Guidelines
To resolve issues with 0xb90c05a4 error on your OfficeJet series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-14-2020 06:38 AM

HP Recommended

What was the error message could you translate it in English?

 

Are you able to receive faxes now?

 

 

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‎04-14-2020 01:08 PM

HP Recommended

Hi,

 

The issue disappeared for a while now it is back again. When someone calls it does not eavesdrop. it is just sleeping. The problem is intermittent. Check the latest firmware update. it talks about that issue however the firmware installed is the latest. Maybe it the firmware did solve the problem. Can you please check. 

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‎04-14-2020 01:33 PM

HP Recommended

Hi,

 

The issue disappeared for a while now it is back again. When someone calls it does not eavesdrop. it is just sleeping. The problem is intermittent. Check the latest firmware update. it talks about that issue however the firmware installed is the latest. Maybe it the firmware did not solve the problem. Can you please check. 

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‎04-14-2020 03:31 PM

HP Recommended

Yes, the new update does resolve the fax with sleep mode issue, The update was released on March 11.

 

Try updating the firmware is installed the option will be grayed out, but could you try?

 

updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

 

 

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‎04-14-2020 06:20 PM

HP Recommended

I could not update the printer software, but I managed to get the software version: MALBECPP1N001.2008C.00

The HP software installed on the computer is: 049.003.4475.19206

The driver is: 29.117.02.7675

 

I hope that helps. 

 

 

 

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‎04-15-2020 11:44 AM

HP Recommended

Keep me posted!

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‎04-15-2020 01:22 PM

HP Recommended

Hi, there is nothing else I can do. Today I disconnected the answering machine and the fax was set to 6 rings. It does not answer the fax. I am a the end of the road here. The printer/fax is still under warranty. What are the next steps. 

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‎04-15-2020 03:44 PM

HP Recommended

We might have to perform a reset on the printer.

 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile name, you should see a little blue envelope, please click on

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