Cannot change Debit Card details for Direct Debit

[nick0511]

I have a new Business Debit Card.  The old one runs out at end of month.   I have un-successfully tried to change the details on the portal numerous times withn no success.   I have come to assumption HP will not access Debit Cards....just Credit or Paypal.   Is this right?   I do not have a Business CC so if this is the case i cannot/will not renew. 

Thanks

[Kumar0307]

@nick0511, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to update the billing info on the Instant Ink account.

However, you cannot use a debit card. Only credit cards and Paypal options are allowed at this time.

You may also purchase prepaid cards from HP Store online.

I hope that answers your concern adequately. Let me know!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[nick0511]

Kumar

Why has this changed?    When I first subscribed only a few months ago, I did so with my Debit Card (I do not have a compaby credit card).  Now when I come to update the details due to that card expiring, you appear to have ramdomly taken that option away.

This is a problem.  I am a Business + I do not use a Credit Card for Buying Goods.  I need to see the direct Bank Transaction that I can reconcile to an invoice and payment via our online accounting system.  For similar reasons, Paypal also does not help.

N

[Kumar0307]

@nick0511

I understand your concern. This issue could be region or card specific. To assist you better,

I have sent you a private message with further information. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it.  

Keep me posted for any other assistance.