Cannot change setting to print in colour - default is black and white only

[Tiffanypurple78]

can someone help me change the settings on my printer so I can print in colour?  I recently bought my All in One 2600 Printer but all the defaults are set to Black and White and  I cannot find the option of where I change colour preferences on the dialogue screens I have.

[asmita6658]

Hi @Tiffanypurple78

Welcome to the HP Support Community. I'd be happy to assist you with the color printing. 

1.) Open a document, photo, or webpage, click File, and then click Print to open the print dialog.

2.) If a Show Details button displays at the bottom of the dialog, click it to reveal all available menu options. The button changes to Hide Details when clicked.

3.) Select your printer in the Printer menu.

4.) Click the unnamed print options menu at the separator bar to display more settings options and select "Paper type/ Quality". 

5.) Expand the Color options. 

To save your settings for future print jobs, click the Presets menu, and then select Save Current Settings as Preset. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Tiffanypurple78]

This doesn't work I am afraid. 

https://vimeo.com/lisadouglas/review/409464648/977617e5f7  

Above is a video so you can see what I see on my screen when I try to print. 

The password is Tiffany

Look forward to hearing from you. 

[asmita6658 · Accepted solution]

@Tiffanypurple78

Please try updating the mac - How to update the software on your Mac

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, try adding the printer using AirPrint - 

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign click Add Printer or Scanner, click the printer name.

NOTE: Make sure that the printer Kind is Bonjour or Bonjour Multifunction, or USB.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add. Select AirPrint from the Use menu

6.) Try to print.

Let me know. 

[Tiffanypurple78]

Thank you!  That worked.  I download the HP software and now I have color as a drop down menu option when I print.  Thanks for your help and patience 

[asmita6658]

Hi @Tiffanypurple78

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!