Cannot connect F4580 to wireless network after Virgin Media nowhub upgrade

[sean_the_maths]

My HP F4580 printer was connected to my Virgin Media Superhub wireless network. Then I upgraded to VM's latest Supehub2 (150 Mbps) but the printer will not now connect. We have 2 Macbooks which connect ok to the 5 Ghz SSID, and a mobile phone which connects ok to the 2.4 Ghz SSID. The printer is WPS enabled and so is the network. I have tried adding the printer to the network using both WPS Push and entering the Client PIN in the VM Supehub Wireless Manager, but neither work. When I get the F4580 to print out the Wirless Network Test Report it prints  a WPS PIN and the details for the VM 2.4GHz network (auth WPS-PSK, encrypt AES/TKIP) which it sees. The report includes the SSID for my previous network in the configuration summary. I do not seem to have any other methods of connecting it besides WPS Push or WPS Client PIN.

In the VM Supehub manager the 2.4 GHz network wireless mode is set as Up to 144 Mbs, but it makes no difference if I set it to Up to 54 Mbps. The Security Mode is set to WP Auto, it makes no difference if I set it to WPA2-PSK(AES).  WPS is enabled, and the WPS Push button on the Supehub flashes when I use WP Push or Enter the client PIN. In both cases the I pressed the F4580 wireless button so that the wirelss indicator light flahes while the VM Push button is flashing. Can anyone help ?

[MarcelusWallace]

Hi @sean_the_maths,

Welcome to the HP Community.

I understand you are having some trouble wirelessly connecting your  HP Deskjet F4580 after changing your router. I will be happy to help.

Here are a couple links to a document that offers some troubleshooting solutions to connection issues.

HP Printers - Printer Does Not Maintain Wireless Connection

HP Printers - Printer Not Found During Network Driver Setup (OS X)

Please try out the steps, and let me know the results.

If this helps, show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.

I hope this helps. Have a great day.

[sean_the_maths · Accepted solution]

I have resolved the problem by (re-)installing the printer on a Windows PC on the same network, using the printer CD-ROM. The installation allowed me to select the network and configure the printer for wireless use.