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‎07-06-2024 08:29 PM

HP Recommended
Product: HP DeskJet 2855e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I just purchased a HP 2855e All in One printer and after several attempts I cannot access a WiFi  connection.

I have a Spectrum 6 Router which can support both 2.5 and 5.0 Ghz. I understand that my printer is only compatible with 2.5 Ghz and that I have to change the Frequency within the printer. I am not sure how to access this information in my printer. I am hoping someone can offer some suggestions. Thanks to all in advance,

1 REPLY 1

‎07-07-2024 10:09 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try a reset of the printer wireless and use HP Smart app to setup again?

 

This resource will be useful:

https://www.youtube.com/watch?v=1WWqNB8h2SE

 

Before setting up, do ensure that the setup device is connected to a 2.4GHz network.

 

This resource will show what happens when setup device is connected to 5GHz on a Windows PC:

https://www.youtube.com/watch?v=RtsHnA9wNN8

 

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPiYDbIGBt9q7ov9H9v26_PM

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
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