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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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Hi,
Thanks for using the HP Support Community.
Can try a reset of the printer wireless and use HP Smart app to setup again?
This resource will be useful:
https://www.youtube.com/watch?v=1WWqNB8h2SE
Before setting up, do ensure that the setup device is connected to a 2.4GHz network.
This resource will show what happens when setup device is connected to 5GHz on a Windows PC:
https://www.youtube.com/watch?v=RtsHnA9wNN8
For more resources on the printer:
https://www.youtube.com/playlist?list=PLUV0sXfF6zPiYDbIGBt9q7ov9H9v26_PM
Hope that helps!
I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
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