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‎09-11-2019 12:05 PM

HP Recommended
Product: HP office Jet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

Web services will not enable on printer so can't connect to service

1 REPLY 1

‎09-14-2019 05:17 AM - edited ‎09-14-2019 05:17 AM

HP Recommended

Hi @Ewan3

 

Welcome to the HP Support Community. 

 

Let's try assigning a manual DNS - 

 

  • Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
  • Type the IP address on your web browser to obtain the printer EWS page on your computer.
  • Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
  • Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
  • Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
  • Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
  • Restart the printer and then router once done.

You may also try these steps - HP Printers - Cannot Connect to Web Services
 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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