Cannot connect wirelessly.

[HDOWNER]

Message displayed: "Wireless will not work when an Ethernet cable is connected to the printer. To use wireless, disconnect Ethernet cable first."

All cables (except power, and telephone lines (for fax)) are disconnected. The green light adjacent to the female Ethernet plug is always on (although no Ethernet cable connected). Contacted by HP, who directed that the printer be reset to factory defaults; it was reset. Problem remains! HP said it's probably a hardware problem. It is out of warranty, so are there any other options, other than trashing this printer?...someplace to purchase refurbished wireless circuit boards/cards? It works fine when hardwired to computer, copying or using FAX...

[sandytechy20]

@HDOWNER

Welcome to HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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