Cannot copy 1>2 page on my HP Officejet 5740

[Nakeyta]

I am unable to copy 1:2 page on my Officejet 5740.  I have done this process a million and one times. But today all of sudden my printer won't perform the command. I have double checked to make sure the tray setting is on main and the paper setting is on the correct setting. I keep getting this random message "Job Canceled unable to from tray or paper." All the settings are correct so I'm not understanding why this message continues to pop-up. Can anyone help me troubleshoot this issue please?

[Jay_G24]

Hi @Nakeyta,

I'd like to help!

I understand you are unable to perform 1:2 copy.

To assist better-

Are you able to make single-page copies?

Try the below suggestions to resolve the issue-

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Nakeyta]

Yes! I will try these other suggestions and then you respond back and then let you know

[Jay_G24]

Sounds good, keep me posted!