Cannot detect printer on wireless network.

[quickcat]

After last Windows update, my laptop can no longer detect the printer on my wireless network.

[A4Apollo]

Hi! @quickcat, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I understand after the windows update printer is not found on the wireless network.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Are you able to make a copy from the printer?

Are you able to print from other devices connected to the same network?

Splendid analysis and remarkable patience shown. It is immensely appreciated.

Restart the computer, printer, and router

Restart the computer, printer, and router to resolve any error states present during the printer setup.
NOTE: The following steps temporarily disconnect network and Internet connections, and require restarting your computer. Complete any tasks or downloads in progress before continuing.
Disconnect the power cord from the router.
Turn off the printer.
Close all running programs on your computer, including the HP software installation window, then shut down the computer.
Reconnect the power cord to the router, then wait for the Internet activity light to display a normal connected status.
Turn on the printer.
Turn on the computer.
Try installing the HP driver and software again.

Try to disable IPv6 on the printer to make sure IPv4 is used by your printer and router on your network.

Try restoring the printer network settings to default and connect the printer back to the network.

Press Setup on the printer control panel
Select network setup from the list.
Select restore network settings from the list.

Connect to the wireless network using the wireless setup wizard

1. Gather the following items:

   • Network name (SSID)

   • Network security password (WEP key or WPA passphrase)

   • A computer that is connected to your wireless network

2. Disconnect any USB or Ethernet cables from the printer.

3. On the printer control panel, select the Setup, Network, or Wireless menu.

4. Select Wireless Setup Wizard, then follow the on-screen instructions to connect the printer to your network.

   • If the printer connected to the network, try installing the HP driver and software again.

Also, Try assigning a manual IP to your printer and check if it helps.

•                     Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to get the IP address.
•                     Type the IP address on your web browser to obtain the printer EWS page on your computer.
•                     Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
•                     Click on the radio button which says, “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.

•                     Click on radio button which says, “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)
•                     Restart the printer and then router once done. 

Refer this article to further troubleshoot printer not found on network issues. Click Here

Refer this article to know more information about wireless printer setup. Click Here

Let me know if this works!

Have a great day! 🙂

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