Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-18-2016 03:44 PM

HP Recommended
Product: Office jet 6000
Operating System: Microsoft Windows 8.1 (64-bit)

I cannot find in this printer properties HOW to print a test page. I had run out of black ink, and all the color cartridges were rather new and not showing low levels. But, after replacing the black cartridge the first test doc printed came out very spotty and unreadable.  There were no error messages.  How do I get into the diagnostics on this printer to test print?  I did not try to print a color doc (like a photo) yet.

 

Do I need to update the driver?  Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 04:02 PM

HP Recommended

Hi,

 

Printing test page options available under print driver properties for you device.

 

But I don't think that solv your problem.

 

You need to do print alignment and other test to fix the print quality issues.

 

Here is the document form HP website, gives detailed steps.

http://support.hp.com/us-en/product/HP-Officejet-6000-Printer-series---E6/3866939/model/3866950/docu...

 

Happy Printing

 

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

View solution in original post

Was this reply helpful? Yes No
7 REPLIES 7

‎05-18-2016 04:02 PM

HP Recommended

Hi,

 

Printing test page options available under print driver properties for you device.

 

But I don't think that solv your problem.

 

You need to do print alignment and other test to fix the print quality issues.

 

Here is the document form HP website, gives detailed steps.

http://support.hp.com/us-en/product/HP-Officejet-6000-Printer-series---E6/3866939/model/3866950/docu...

 

Happy Printing

 

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Was this reply helpful? Yes No

‎05-18-2016 04:04 PM

HP Recommended

The troubleshooting steps in the document here may help resolve black not printing on your Officejet 6000 printer.   Solution Six in the document here has information on printing a test page.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-18-2016 04:14 PM

HP Recommended

Hi Samis71,

I think this document may help you.

It describes how to check ink levels and how to clean the printheads to resolve print quality issues.

 

I hope this helps you out!
Jean

I am an HP Employee
Was this reply helpful? Yes No

‎05-20-2016 01:46 PM

HP Recommended

Just got a test print after cleaning the print head myself, thanks to forum suggestions.  It looks OK, and thanks for helping although did not need realignment.

Was this reply helpful? Yes No

‎05-20-2016 01:51 PM

HP Recommended

All solutions together helped get a test print done, and looks good.  THANKS

Was this reply helpful? Yes No

‎05-20-2016 01:54 PM

HP Recommended

Cleaning the print head did the trick and all printing OK. Thanks!  I may need to come back someday!

Was this reply helpful? Yes No

‎05-24-2016 08:39 AM

HP Recommended

Great!  I'm glad to hear it is working better!
Jean

I am an HP Employee
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.