Cannot get rid of "Jam in output bin. Open rear door and clear jam" error message

[DavidSMP]

Hi @AF5,

I read the response. thanks for the reply. It is a hardware issue with the printer. Please contact hp phone support by following the steps from my previous post.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

If the unit is under warranty, then the factory warranty should take care of it for you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

I honestly hope the issue gets resolved without hassles after contacting HP phone support.

Take care now and have a fabulous week ahead. 🙂

[christyhicks]

I already know the printer is out of warranty, as it had a one-year warranty and was eighteen months old when it died. 

[DavidSMP]

Hi @christyhicks,

I thank you for the super quick response. So please ensure to contact Hp phone support to get the printer replaced or upgraded as the issue is hardware related.

Thanks and have a great week ahead. 🙂

[Akarancsi]

@christyhicks I fully agree with you!

After having used my printer for a year, there were quite a list of functions in the software that have never worked properly although I followed every steps of installation and troubleshooting as it was indicated in the manuals.
This issue with the 'Jam in the output bin' started already 2 years ago and even though I have sent various emails to the customer service, all directed me to this sole forum that's supposed to be the only support channel. Despite having sent at least 5 messages, my request is being ignored by the Agents. Beyond frustration that the issue causes, the printer is supposed to be supporting my private practice and as I am working from my home office, the proper functioning would be essential.
I am very pleased however that after spending half my life on this forum, now I've achieved not only the 'Engaged' button, but eventually I've also been promoted to 'Honored student'.
This keeps me being an extremely satisfied HP customer and makes me forget the fact that I can toss a 400€ machine to the bin as it refuses to work regardless of how many days I dedicate from my time to solve the problem.
Thank you HP support team, where can I give you kudos?

@DavidSMP

[DavidSMP]

Hi @Akarancsi,

Thank you for posting your question in the HP community.

I have brought your issue to the attention of an appropriate team within HP. 

They will likely request information from you in order to look up your case details or product serial number. 
Please look for a private message from an identified HP contact. 

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

Thank you for visiting the HP Support Forum.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

[Hockeyfan1]

Please send me the private solution, I am having the exact same issue with my Laserjet 200 color.

[christyhicks]

@DavidSMP, I adore your tongue-in-cheek response!  At least you spent YOUR time (not that it isn't extremely valuable of course), but I actually paid my own people to go through the steps to repair it.  I had one guy, base pay of $25 + of course, my overhead, spend at least 3-4 hours of troubleshooting, tearing into it, etc, hoping to save the printer, since we also have some unused toner in stock that now I have to attempt to dump on Ebay or somewhere. 

I, personally, love how we get the same generic responses of "contact HP to either have it repaired under warranty or talk about "upgrade", which is basically a tiny discount off the list price, not even as cheap as you can buy the replacement from Amazon and such.  HP really does what they can to build user loyalty, don't they!?! 

[cnbg]

I am having the same issue. I have a LaserJet Pro M451NW using Windows 7. Can you please PM me the reset instructions?

[rabel68]

I'm just piling on to say this is exactly my experience with this printer as well.  I'm tossing this POS HP printer in the trash and buying a different brand. ANY brand.  The absolutely ridiculous support with the "secret" solution (that does nothing) and the nimrod "HP employee" pasting the exact same reply every time with the stupid ask for a "thumbsup" just adds to the frustration and lack of confidence in these products.

I'm only one person but I will do everything I can to make sure everyone I know never buys an HP product. HP will not care one bit of course but it's what I will do.

[JellyBeanFTW]

Hey, guys.

I was almost to the point that many of you are with throwing out my printer.  I have the HP LaserJet Pro CM1415fnw so this may be just a 'bit' different for you.  But maybe not.  I did have the error message "Jam in loading tray.  Open door and clear jam" or something like that.  And it just wouldn't go away after resetting or anything.

Long story short:  I disassembled the entire printer and eventually found that there was indeed a whole sheet of paper wadded up real small inside the 'fuser'.

To my knowledge, all laser printers have a 'fuser' so this could be the cause of your issues as well.  I was lucky and stumbled upon a complete service manual PDF for my printer.  Maybe you can do the same so that you can disassemble down to the fuser and check yours too?

Anyway, I'm so glad I at least tried and I'm (and my wife!) are THRILLED that I could actually fix it.  Good luck, guys!