Cannot install HP Deskjet 3050A using USB or using Wireless.

[PD14]

I visited a friend who bought a HP Deskjet 3636. He had the printer connected and running on his computer. I told him that he should be able to scan with the All-in-one-device, so I installed the printer software from the CD and got the scan-funtionality running. We didn't try to print anything at that time.

The next day my friend called me: He was unable to print after I installed the printer software...

So now I'm in trouble, tried to help my friend out and getting him into trouble.

I tried to connect the printer, but the software does 'see' the printer connected via USB.

Then I removed the printer and tried to clean the HP-installation components (it's an HP-laptop, so its difficult to distinguish between the HP printer software and the HP Laptop components). And reinstalled the printer software then it looks as if the software is 'seeing' the printer, but before it finishes it looses sight of the printer (pling-pling followed by plong-plong on the USB-port) and I get a red cross on the usb-wire in the setup-screen.

Then I tried to run the different options (HP Support assistant, HP Print and Scan Doctor, HP-stuurprogramma en de HP-software verwijderen, Downloaded DJ3630__Full_WebPack_1107.exe and installed it)

I can't get it connected again.

So please help me to get my friend's brand new HP Deskjet 3636 All-in-one printer running again.

Mvg

PD

[The_Fossette · Accepted solution]

Hi @PD14,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are having issues installing the printer on your computer.

I’d love to help!

Follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3630-all-in-one-printer-series/7172313...

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!