Cannot print. Connect printer to update HP Instant Ink status

[Cs692]

Every time that I try to print I get the same error: Cannot print. Connect printer to update HP Instant Ink status

I have tried to factory reset, unplug from the outlet, wait for 2 days for the "update" and restore the wireless connection. 

From the Embedded Web Server the printer is updated and no errors but every time I try to print it gives me the error and cancel the printing (even if it's a test page from the server).

I tried all the step in the following link but it didn't work

https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/quot-connect-printer-to-update-HP-Insta...

[Kumar0307]

@Cs692, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print. 

To assist you better, is the printer enrolled in Instant Ink?

Are you using Instant Ink cartridges in the printer? 

Restart the router, the printer, and the PC

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!