Cannot print. Visit www.hpinstantink.com for information.

[Lola973]

Hi all. I am receiving this error "Cannot print. Visit www.hpinstantink.com for information.". I log into my HP account and there is no feedback or guidance there. I tried the virtual assistance; no luck. I've read the other discussions regarding the same error and followed what others were recommended "removing the cartridges, putting them back in, disconnecting from the power cord, turning it back on" etc and still no luck. The software on the printer is up to date. I have also logged in from the app and it says the printer is "ready" but when I go to send something to the printer, the same error pops up; I click "ok" on the printer and the job cancels. My computer (iMac Pro) is also updated to Sonoma 14.6. Additionally, my printer is and has been on a monthly subscription with HP since 2020. Any help or guidance would be great. Thank you in advance.

[A_Gayathri]

Hi @Lola973,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.