Cannot print Word documents from Word to HP Desktop 3700

[Derrick78]

Printer was no problem at all then for some reason has stopped printing documents from MS Word. Have gone through all the usual things like upgrading the printer driver, even reloading the printer but with no success. Obviously there must have been an update to my Windows program which has caused this fault but how do I correct it ??? 

[Dragon-Fur]

@Derrick78 

Welcome to the HP Community Forum.

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@Derrick78 wrote:

Printer was no problem at all then for some reason has stopped printing documents from MS Word. Have gone through all the usual things like upgrading the printer driver, even reloading the printer but with no success. Obviously there must have been an update to my Windows program which has caused this fault but how do I correct it ??? 

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If "upgrading" and "reloading" the printer is meant to describe removing (uninstalling) the HP Smart application > Restarting the computer > "Get" a new copy of the app from the Store, then the first thing you might recheck is whether the latest version of the application and your printer support "HP Smart Printing".   If the option (queue) has been added to your Devices and Printers, you might be able to use it to print from within Word.  (An example is provided later in this message).

What else?  What if?

If the option (print queue) is not offered with your HP Smart app / installation of your printer model, you must fall back on using the Full Feature Software (full driver printer software).  If the Windows Update has corrupted the installation of the full driver, it is usually simply a matter of uninstalling the driver:  Uninstall the software from Programs and Features > Restart the computer and log in > Install a fresh copy of the full driver printer software.

There are parts to the Printer Software:

Examples

• HP Smart application - supports printing and scanning PDF and Photos / Images.  HP Smart is supported in many regions and on many newer networked printers - The app is available from the  Microsoft Store .  HP Smart requires that you sign in using your HP Account credentials.  HP Smart benefits when the full driver printer software is also installed. 

• HP Smart Printing – Where supported, “Smart Printing” is an installed HP Smart option in the printer list.  Access HP Smart Printing when choosing the Printer to be used for the current job setup.    Example:  Open Printer (list – top left of menu) > Select HP Smart Printing   -- Note – HP Smart Printing supports Custom Presets (Custom Shortcuts) and printing in Word.

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and access to the full range of Printing Preferences / Shortcuts.  The full driver printer software includes HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

When installed,

HP Smart is listed in Settings > Apps > Apps and Features

HP Smart is never listed in Programs and Features

Check App version in Settings

Settings > Apps > Apps and Features > Find HP Smart > Click Menu (right side) > Advanced Options

Check App version available in Microsoft Store

Open Microsoft Store  > Library > Find app > Click on App > Opens App download / information page > Scroll down to Additional Information

When installed,

The Full Driver printer software is listed in Control Panel > icon view > Programs and Features

And

The Full Driver printer software can also show up in Settings > Apps > Apps and Features

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Example - HP Smart - Windows - HP Smart Printing - Word - Document Print

HP_Smart_Win_Word_Smart-Printing_Sample_1

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Printer Software

Method - Use the Easy Start Software to Install HP Smart and / or the Full Feature / Full Driver Software

Installation Package - Information and Download / Save

HP Easy Start Printer Setup Software 

Easy Start can be used to install your printer software and / or the HP Smart application.

If you would like to do so,

If the HP Smart Application is (already) Uninstalled, Get a new copy of the application from the Microsoft Store

If you want to install the full driver printer software, choose the "Full Software and Drivers" option during the installation procedure.

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

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NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP DeskJet 3700 All-in-One Printer series 

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