Cannot print a 4x8 photocard to HP Officejet 6830

[choff25]

I have a 4x8 photo card that will not print on my HP Officejet 6830. I have created a custom size option on my MAC but when i load the paper into the printer and click PRINT, nothing happens. It looks like it is printing, but nothing actually happens. I have to delete the print job. 

[Dragon-Fur]

@choff25 

Welcome to the HP Community Forum.

Update - Add check for supported paper size, type, weight

Printer Specifications for HP Officejet 6810, 6820, 6830 Printers

Check "what the printer can do"

For example - Section Paper Handling > Paper tray capacities

Tray	Type	Weight	Capacity
Input tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 225 sheets of plain paper
Photo paper	220 to 280 g/m2 (60 to 75 lb bond)	Up to 60 sheets
Labels	n/a	n/a
Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 15 envelopes
Cards	Up to 163 to 200 g/m2 (90 to 110 lb index)	Up to 60 cards

Original Content

I cannot address the printer software or settings (No MacOS in our home office).

That said,

The printer is perhaps not aware of the paper that is loaded as compared to the settings.

First thing to try is to open the tray where the paper is loaded,

Wait a few seconds,

Close the tray.

Look for a message on the printer control panel to edit / accept / change the paper size and type settings.

If you don't find your paper size in the list of paper sizes,

Check (at the end of the list) for size "Custom" -- Select size "Custom" if it is listed.

and / or

If your printer is on your network,

Use the Embedded Web Server (EWS) to adjust the Paper Size & Type - Tray and Paper

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

Example - EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

References / Resources

User Guide

Pages 11-13

Excerpted

6. A message appears on the control panel display prompting you to change the paper setting if you have
changed the media type, or retain the setting if you have replaced what was previously loaded.

General Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper

Retain_Printing_Preferences_17

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP Officejet Pro 6830 e-All-in-One Printer series 

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