Cannot print because it claims printer not connected to Internet.

[LarryR48]

I used to be able to print, but now all I get is a Connection Problem error. "Printer cannot print until it is connected to the Internet. Reconnect with either a WiFi or Ethernet connection to enable printing." I don't have a clue as to how to fix this. There are two lights on the panel, one is steady and white, the other is blue and blinking. Thanks.

[zoey7886]

@LarryR48, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding a network issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

• Steady White Light: Usually indicates that the printer is powered on and in a ready state.
• Blinking Blue Light: Indicates that the printer is not connected to a network or is trying to connect.

Here are a few steps to help resolve the Connection Problem error on your HP OfficeJet Pro 8025e printer:

Check the 'Use Printer Offline' Setting

Sometimes, Windows might switch your printer to offline mode, preventing it from printing.

1. Open Control Panel on your Windows 11 computer.
2. Go to Devices and Printers or Printers & Scanners.
3. Locate your HP OfficeJet Pro 8025e and right-click on it.
4. Click on See what’s printing.
5. In the new window, click on the Printer tab (top-left).
6. Make sure 'Use Printer Offline' is not checked.
7. If checked, click to uncheck it, and then try printing again.

Use HP Print and Scan Doctor to Check Connectivity

HP provides a diagnostic tool to identify and fix common printing issues.

1. Download HP Print and Scan Doctor from HP’s official website.
2. Open the tool and select your printer from the list.
3. Click Next and then Fix Printing.
4. Follow the on-screen instructions to troubleshoot connectivity problems.
5. The tool will automatically detect and fix any network or printing issues.

Make Sure Both Computer and Printer Are Connected to the Same Network

Your printer and computer need to be on the same WiFi network to communicate properly.

1. On your computer, click on the WiFi icon in the taskbar and check the connected network.
2. On your printer, press the WiFi icon or navigate to Setup > Network Setup > Wireless Settings to view the connected network.
3. If the printer is connected to a different network, use the Wireless Setup Wizard to connect it to the same network as your computer.

Restart the Printer

A simple restart can resolve temporary glitches.

1. Turn off the printer using the power button.
2. Unplug the printer from the power source.
3. Wait for 30–60 seconds.
4. Plug the printer back in and turn it on.
5. Check if the issue is resolved.

 

[zoey7886]

Restart the Router

If the internet connection is unstable, restarting the router can help.

1. Turn off your router by unplugging it from power.
2. Wait for 60 seconds.
3. Plug the router back in and wait for it to fully restart.
4. Check if the printer reconnects.

Restart the Computer

Restarting the computer can refresh its connection with the printer.

1. Save any work you have open.
2. Click on the Start menu > Power > Restart.
3. After rebooting, try printing again.

Delete Job Files and Restart the Print Spooler

If print jobs are stuck in the queue, clearing them can fix the issue.

Delete Job Files

1. Press Windows + R to open the Run dialog box.
2. Type services.msc and press Enter.
3. In the Services window, scroll down to Print Spooler.
4. Right-click Print Spooler and select Stop.
5. Open File Explorer and navigate to:
   C:\Windows\System32\spool\PRINTERS
6. Delete all files in this folder.
7. Go back to Services, right-click Print Spooler, and click Start.

Try to Make a Copy or Internal Test Page from the Printer

This step checks if the printer hardware is functioning correctly.

To Print a Test Page

1. On the printer’s control panel, go to Setup > Reports.
2. Select Print Quality Report or Printer Status Report.
3. If the test page prints successfully, the issue is likely with the network or computer settings.

To Test Copying

1. Place a document on the scanner glass or in the ADF.
2. Press the Copy button on the printer.
3. If copying works but printing does not, it indicates a software or connectivity issue.

 

[zoey7886 · Accepted solution]

Try Printing a Document

Now that you have performed all the steps, try printing a document from your computer.

1. Open any document (e.g., a Word file or a PDF).
2. Press Ctrl + P to open the print menu.
3. Select HP OfficeJet Pro 8025e as the printer.
4. Click Print and check if it works.  

Try these steps. Also, have you installed the HP Smart app on your computer or smartphone? If not, you can download it from the here

If you have the app installed, check the printer status in HP Smart and let me know what it says. This will help us diagnose whether the issue is related to connectivity, offline mode, or something else. 😊

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[LarryR48]

Thank you. I was able to restart the router and now everything is fine.

[zoey7886]

@LarryR48, Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic, and have an amazing day ahead! 

Regards,