Cannot print document to Deskjet 3632, either via WIFI or USB wired connection

[cwlinhardt]

We have a desktop PC (Windows 10 64 bit) with an HP ENVY 5535 and an HP laptop (Windows 10 64 bit) with an HP Deskjet 3632.  We have had both operating with WIFI and have been able to print and scan from either PC to either printer (via WIFI) for quite some time.  Recently we have Added an Apple Ipad to the mix.  (My daughter-in-law set it up with WIFI also)

I can't say for sure, but about that same time we experienced a problem printing on the 3632 from either PC.  When we attempt to print, it automatically goes into "print to file" mode.  We can define file location and name and it will indeed save the document to file--but will NOT print.

[Betty0610]

@cwlinhardt

Welcome to the HP Support Community.

Are you using the HP Smart App on your PC? If not, you may try and install to see if that works: https://support.hp.com/in-en/document/c04675142. If yes, uninstall and reinstall it.

If the issue persists, try these steps:

Let's run the HP Print and Scan Doctor:

Use this link for details on using the HP Print and Scan doctor: https://hp.care/2JyaC93

If the issue still persists, let's do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.)  Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!