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‎03-31-2023 10:39 AM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I installed Print Shop 6.0 a number of years ago. I was able to print using our Epson printer until that died. Then we got this HP OfficeJet 6978, and I was able to print from it up until a few months ago. Now when I try to print, the printer makes noises like it's going to print, but then gets quiet after doing absolutely nothing. No document jobs ever show up in the printer's job queue. It's like the printer isn't acknowledging Print Shop, except that it does make the noises that it does right before printing from other apps. Does anyone have a solution? I have tried reinstalling the printer driver several times, but it didn't do anything.

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