• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-10-2018 08:25 AM

HP Recommended
Product: HP 4500 Envy
Operating System: Microsoft Windows 7 (64-bit)

No error codes.  Reinstalled Roxio as well as updated to latest HP printer files.

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-13-2018 04:43 PM

HP Recommended

@casey511

 

If you're able to print from all the other programs and if you're able to copy as well, which proves the hardware functionality of the Printer, the issue lies with the software itself. You may contact the support team of Roxio for further assistance with this.

 

Thanks!


I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎12-11-2018 10:25 AM

HP Recommended

@casey511

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Are you able to print from other programs on your Computer? Are you able to make a copy? If yes, you can uninstall and reinstall the Photosuite software and try.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎12-13-2018 12:51 PM

HP Recommended

Did all of the items in your comments prior to posting in the forum.  None of them worked.  Thanks for comments though.

Was this reply helpful? Yes No

‎12-13-2018 01:56 PM

HP Recommended

@casey511

 

Are you able to print from other programs on your Computer? Are you able to make a copy?

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎12-13-2018 02:26 PM

HP Recommended

As per my last reply I can print from all other programs and I can copy.  I had already uninstalled and reinstalled the Roxio software as well as the printer software twice before making my original post.  Nothing has helped.

Was this reply helpful? Yes No

‎12-13-2018 04:43 PM

HP Recommended

@casey511

 

If you're able to print from all the other programs and if you're able to copy as well, which proves the hardware functionality of the Printer, the issue lies with the software itself. You may contact the support team of Roxio for further assistance with this.

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.