Cannot print photos on HP OfficeJet Pro 9020 series

[EFD58]

I cannot get the printer to print photos. Same issues as other people have posted on this forum. Photo will print on ordinary A4 paper, but it will not print on the gloss photo paper. Paper always gets jammed, it pulls the photo paper and A4 ordinary paper through together. Tried removing A4 paper, and just leaving photo paper in tray, and it just gets jammed. Sometimes it part prints just at the top of the glossy paper before it gets jammed. So frustrating, I have never managed to print a single photograph yet on this printer.

[Dragon-Fur]

@EFD58 

Welcome to the HP Community Forum.

Some of the usual checkpoints include:

• Paper size, type, and weight supported - Specifications
  
• Printer clean, tidy, and ready to print - Jams and Feed Problems
  
• Printer aware of the Paper Size & Type loaded in the correct tray - Tray and Paper
• Full Feature Software / Full Driver printer software installed
• Software / Application - Photo Paper - Size setting - Custom Paper Size form
• Software / Application - Select Source / Tray during job configuration
• Software / Application - Paper Size / Type match in selected Paper Size setup

Ignore anything not wanted, not relevant, already done...

Details / Examples

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Printer - Specifications - Is the paper supported?

Product Specifications for the HP OfficeJet Pro 9020 All-in-One Printer (1MR69C)

Section Paper Handling

Media sizes supported (metric)	A4; A5; A6; B5 (JIS); Envelope (DL, C5, C6, Chou #3, Chou #4); Card (Hagaki, O**bleep**u Hagaki)
Media sizes supported (U.S. standard)	Letter; Legal; Government Legal; Executive; Statement; 3 x 5 in; 4 x 6 in; 5 x 7 in; 13 x 18 cm; 8 x 10 in; 10 x 15 cm; L; Photo 2L; Envelope( #10, Monarch, 5.5 bar); Card (3 x 5 in, 4 x 6 in, 5 x 8 in)
Media sizes, custom (metric)	Tray 1: 76.2 x 127 to 215.9 x 355.6 mm
Media sizes, custom (U.S. standard)	Tray 1: 3 x 5 to 8.5 x 14; 5 x 8.3 to 8.5 x 14 in
Media types	Plain Paper, HP Photo Papers, HP Matte Brochure or Professional Paper, HP Matte Presentation Paper, HP Glossy Brochure or Professional Paper, Other Photo Inkjet Papers, Other Matte Inkjet Papers, Other Glossy Inkjet Papers, Thick Plain Paper, Light/Recycled Plain Paper, HP Tri-fold Brochure Paper, Glossy
Media weight supported (metric)	60 to 105 g/m² (plain); 220 to 280 g/m² (photo); 75 to 90 g/m² (envelope); 163 to 200 g/m² (card)
Media weight supported (U.S. standard)	16 to 28 lb (plain paper); 60 to 75 lb (photo); 20 to 24 lb (envelope); 90 to 110 lb (card)
Borderless printing	Yes, on photo and brochure paper only, up to 8.5 x 11 in (US letter), 210 x 297 mm (A4)

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Printer - Paper Jams and Feed Problems

Clean and ready to print

Solutions presented in the order to be completed / considered:

Paper Jam Error - HP OfficeJet Pro 9010, 9020 Printers

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Printer - Tray and Paper

Printer must be aware of the paper size & type loaded and intended to be used.

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Select / Adjust settings for Paper Size / Type

Model Dependent:  Advanced section

Click Apply to save changes

Example - Tray and Paper

EWS_9025_Preferences_Tray_and_Paper_Management_All_10

==========================

Printer - Software / Application - Custom Paper Size Form

If the paper size / type / weight is supported,

If the paper is not a standard size,

Consider the need to create a Custom Paper Size form.

Reminder:  When using a custom paper size, remember to select size Custom in EWS

HP Document: HP Printers - Creating Custom Paper Sizes

Example - Windows - Full Driver installed - Custom Paper Size form

Custom_Paper_Size_Form_Examples_7

==========================

Printer - Software / Application -

Select Source

Size / type match

Sometimes leaving the Source to "automatic" is not sufficient to actually select the tray being used.

For example, this printer model / series supports photo paper in Tray 2

The method to select the Source / Tray depends on the software / application used to open, view, configure, and submit the job to the printer.

Example - HP Smart - Windows - Simple Photo Print - 4x6

Note the need to select the paper size without tripping over a different paper type in the size selection

For example, do not select size Index Card 4x6 inch when using 4x6 in photo paper

HP_Smart_Win_Print_Photo_4x6_All_2

References / Resources / Examples

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Printer - Full Feature Software - Install

If you have not done so, consider

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.I

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP OfficeJet Pro 9020 All-in-One EasyStart Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

Next,

Optional -- Supported for your printer

Next – HP Universal Scan Software - Model Dependent –

•  HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software.  HPUS installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.
• Note:  HPUS can be installed as standalone or installed after the full feature printer software.
• After the software is installed, Restart the computer and sign in
• HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

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Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_11

Printer Software - Windows - Parts

Parts_to_Printer_Software_8

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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HP OfficeJet Pro 9020 All-in-One Printer series 

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