Cannot print "large" files

[smoretti]

Hi

I have just bought an HP Deskjet 2320, plugged via USB to my PC with Windows 7 Professional.

I can only print small documents (less than about 120kB). When documents are larger, with images for example, I cannot print, even a single page.

When I cannot print documents, they are not listed in the print queue. They never appear there!

I have already reinstalled the driver.

The printer firmware is up-to-date.

HP Print and Scan Doctor says everything if fine.

I don't see what I can do more.

Is there a print size limit somewhere?

[sandytechy20]

@smoretti

Welcome to the HP support community.

I understand that you are unable to print large files, I am glad to assist you.

From which application are you trying to print?

Did you try to print from a different application and check if that prints large files?

Reply with the requested information for more assistance.

Cheers.

[smoretti]

We tried to print from Adobe Acrobat Reader, LibreOffice and Firefox.

Always the same issue

[sandytechy20 · Accepted solution]

@smoretti

Did you remove the driver from the root level before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[smoretti]

This time removing previous installation - more deeply - works.

I have only tried on few documents but everything looks fine now.

Thanks @Sandytechy20

[sandytechy20]

@smoretti

Good to know that issue is resolved.

Feel free to contact us in the future if you need a y assistance.

Cheers.