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‎10-30-2019 03:48 PM

HP Recommended
Product: Acer Chromebook R11
Operating System: Chrome OS

I have added the HP print from Chrome app and I followed the instructions on all of the help topics I have read on HP help site.

The default printer in the print window is Save as PDF.  I can change the printer name by selecting my printer from the change list (HP Envy Photo 7855) but it does not show me a print button and the printer name reverts back to Save as PDF.

Is there a way to get passed this and print?

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-31-2019 03:43 PM

HP Recommended

I was exploring other avenues to print.  I connected directly to the printer with a USB cable and the same thing happened as above.

So I went to settings on my Chromebook laptop and removed the printer and then added it again...same result.

I opened a document in GoogleDocs and selected print. In the print window there is a Destination box in which Save as PDF was the default. I clicked on the arrow to get the drop-down list of other choices and selected the HP Envy Photo 7855 and nothing happens. 

However, at the bottom of the drop-down list there is See more...

I selected that and I got a window to select a destination.  In the list was my printer with its IP address so I selected it and that worked.  FINALLY!!  I hope this can help others.

View solution in original post

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3 REPLIES 3

‎10-30-2019 04:57 PM

HP Recommended

How are you connected to the printer?

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Please mark the post that solves your issue as "Accept as Solution".
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‎10-31-2019 08:32 AM

HP Recommended

I am connecred to the printer on WIFI.

Was this reply helpful? Yes No

‎10-31-2019 03:43 PM

HP Recommended

I was exploring other avenues to print.  I connected directly to the printer with a USB cable and the same thing happened as above.

So I went to settings on my Chromebook laptop and removed the printer and then added it again...same result.

I opened a document in GoogleDocs and selected print. In the print window there is a Destination box in which Save as PDF was the default. I clicked on the arrow to get the drop-down list of other choices and selected the HP Envy Photo 7855 and nothing happens. 

However, at the bottom of the drop-down list there is See more...

I selected that and I got a window to select a destination.  In the list was my printer with its IP address so I selected it and that worked.  FINALLY!!  I hope this can help others.

Was this reply helpful? Yes No
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