Cannot print word documents

[Gollum2]

I have  a Deskjet 2600 All in one printer which I use mainly for printing photos. Recently I have tried to print some documents.

I am reasonably OK when printing from a PDF, although the documents appear very feint

When I try to print word documents  the document sends to the printer and it sounds as if the document is being printed  but the page ejects blank.  I have tried altering preferences to greyscale and to just black but the document is not printing at all.  Could this be anything to do with the fact I am using Microsoft Onedrive to store my Word documents?  Can anyone please advise me?  I am a 75 year old lady and my technology is not great so I have probably missed something somewhere.

[Irfan_06]

Hi @Gollum2,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with printing word documents on your Printer.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support