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‎11-15-2021 06:26 AM

HP Recommended
Product: Envy photo 7130
Operating System: Microsoft Windows 10 (64-bit)

I have changed router with a house move - both PC and printer are connected fine to new network and the PC can see the printer. However when i try to print a document it fails - no error message

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-15-2021 06:55 AM

HP Recommended

The driver installed on your computer may still be looking for the printer at the original address not the new one. I would either delete and reinstall or download the print and scan doctor utility and run it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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2 REPLIES 2

‎11-15-2021 06:55 AM

HP Recommended

The driver installed on your computer may still be looking for the printer at the original address not the new one. I would either delete and reinstall or download the print and scan doctor utility and run it.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎11-15-2021 11:06 AM

HP Recommended

Hi - thanks so much for your response. I had already run the scan doctor and that found nothing. I also discovered that I could print from my iphone but still not the printer, In following your advise about the print drivers though I went onto the HP site and first checked if there was an upgrade for the printer - there was and that seems to have solved the problem!

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