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‎08-10-2022 08:25 PM - last edited on ‎08-13-2022 05:06 AM by Retired

HP Recommended
Product: HP Officejet 6600

Trying to help a friend with her printer... 

No error message - prints fine. Just wont copy or scan. 

When I hit "COPY," the words "Starting Copy" come on the screen and just spools (circles around the HP logo) without printing. 

 

I've allowed it to spool overnight and it didn't print. I have already unplugged it from the back of the printer a few times. 

 

Saw old posts but no confirmed solutions. Please help! Thank you!!

Category:
1 REPLY 1

‎08-21-2022 03:07 AM

HP Recommended

@miwyso
 

Welcome to the HP Support Community.

 

Try connecting the Printer to another wall outlet directly.

 

Try another firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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