Cannot turn off printer, "Initialization in Progress" warning on OfficeJet Pro 8210

[GeoChr]

Hello to all,

I purchased a new printer a couple of days ago, did the installation and configuration with HP Easy Start application and everything looked fine.

When I tried to turn the printer off at the end of the business day I got the message on the printer's screen that "Initialization in Progress" and there's no option to turn off the printer. 

I can print with no problem. It is connected through USB and after the problem started I also connect it through WiFi to make a firmware update which I did.

Any advice?

[DavidSMP]

Hi @GeoChr,

Thanks for visiting the HP community. A very Good Day to you. 🙂 Hope you are doing well. 🙂  I understand that you need assistance regarding initialization error with the printer. I’ll be delighted to assist you with this.

You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue.  Commendable diagnosis of the issue was done. Kudos to you for that. 🙂

• Did you bypass power strips and connect the printer directly to the wall outlet?
• Have you done a hard reset on the printer?

For starters, please perform a hard reset on the printer.

• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• NOTE:
• HP recommends connecting the printer power cord directly to a wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• If you receive a prompt to print a calibration page, do so.
• If you disconnected the USB cable, reconnect it to the rear of the printer.
• Then check if the issue is resolved.

Please keep me posted. I will keep a watch for your reply. Please perform all the steps diligently and patiently as this should do the trick for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 🙂

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  🙂

Take care now and have a splendid week ahead. 

[GeoChr]

Hi @DavidSMP.

Thanks for your reply. I will perform the above steps when I get back to work in 1 week.

I will let you know.

Happy Easter.

[DavidSMP]

Hi @GeoChr,

Happy Easter to you at the outset. Have a great weekend. 🙂 Thanks for the super quick response. 🙂

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll be there to assist you.  

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. 

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  

Take care now and have a splendid week ahead.

[GeoChr]

Good day,

I followed the steps today but still I cannot turn off the printer. Same message...

[sandytechy20 · Accepted solution]

@GeoChr

Thanks for the reply.

I have sent the required information in private message.

Please check your private messages.

Cheers.

[kovi]

I am also having the same problem. I did a hard reset and still have the same issue. how can I solve this? 

[dhon_valenzuela]

the Printer is on idle or ready state

Press the "Go Back" (looks like an arrow) button 4 times in a row

Press Support Menu Hit the > button to "Reset"

Menu Hit the > button to Full Reset