Cant add printer to HP Smart

[karine3001]

1) The printer stopped printing once we changed internet options. We decided to remove the printer from hp smart and then add it again. But once we removed it - we could not add, the option is not available

2) Printer prints out only it's status, The status was that ink ended, We purchased a new cartridge, But it did not help

[sandytechy20 · Accepted solution]

@karine3001

Welcome to the HP support community.

I understand that you are getting printer connectivity issues, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.