Card Stock Envy 5660

[YaMee77]

When I attempt to print on card stock the image is not aligning. I cleaned the cartridges and did the alignment multiple times. Do I need a new printer?! 

[Nal_NR]

Hi @YaMee77,

Welcome to the HP Support Community. 

I'd like to help!

Perform these steps and see how it goes. 

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Perform an alignment

Align the printheads or cartridges in your printer when you replace them, to improve print quality, or to clear an alignment error.

Make sure the paper is loaded in the input tray.

Open the HP Smart app, and then click the printer image.

Click Print Quality Tools, and then select Align or Align Printheads.

If prompted by the software or printer control panel to scan the Alignment Page, follow the instructions on the page to complete the alignment.

If the alignment issue persists, continue with the steps and perform an alignment after each one.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance.
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