Card Stock wont feed

[emarie1980]

When I print with Card stock or photo paper, it will not feed through the printer.  It will come back saying that there is no paper. But I can print with regular paper with no issues. 

[Dragon-Fur]

@emarie1980 

This product line was introduced in mid-to-late 2016.

Add these to your checkpoints

Specifications >>The paper might not meet specification for size or type

Tray and Paper Management >>The printer is not aware of the paper size / type loaded in the tray

Printer Maintenance >> The printer might be in need or maintenance -- a dirty printer won't feed paper and might have significantly more trouble feeding heavier paper even if that paper size / type / weight is supported

Software used to view and submit the job / Printer Settings >> The job settings might be incorrect or incomplete for the job type

Reload Printer Software >> The Full Feature Software might need to be uninstalled and reloaded

Older Hardware  >> The printer might be worn out and cannot any longer support paper it could use in the past

What?

Even assuming all the criteria are met (paper size, type, weight, driver settings), it is possible that aged equipment will no longer perform tasks that the printer originally supported. "Normal wear and tear" takes a toll -- "things wear out".

Details / How-to / Examples

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Printer Specifications

Check what paper types the printer supports.

Specifications document:

Printer Specifications for HP OfficeJet Pro 8700 Printers

Open section Paper-handling specifications

Sub-Section Paper tray capacities

The following table contains the recommended maximum amount of paper to use in each tray.

note:

Output tray capacity is affected by the type of paper and the amount of ink you use. HP recommends that you empty the output tray frequently.

Tray	Type	Weight	Capacity
Tray 1	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets of plain paper (25 mm [1 inch] stacked)
Photo paper	220 to 280 g/m2 (80 lb bond)	Up to 50 sheets (17 mm [0.67 inch] stacked)
Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes (17 mm [0.67 inch] stacked)
Cards	Up to 200 g/m2 (110 lb index)	Up to 50 cards
Tray 2 note: Paper Tray 2 is an optional accessory.	Plain paper only	60 to 105 g/m2 (16 to 28 lb bond)	Up to 250 sheets
Duplexer	Paper	60 to 105 g/m2 (16 to 28 lb bond)	n/a
Automatic document feeder (ADF)	Paper	60 to 90 g/m2 (16 to 24 lb bond)	50 sheets
Output tray	Paper	60 to 105 g/m2 (16 to 28 lb bond)	Up to 150 sheets of plain paper (text printing)
Photo paper	220 to 280 g/m2 (80 lb bond)	Up to 100 sheets
	Envelopes	75 to 90 g/m2 (20 to 24 lb bond envelope)	Up to 30 envelopes
Cards	Up to 200 g/m2 (110 lb index)	Up to 80 cards

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Tray and Paper Management

The printer must be aware of the paper size and type of the paper loaded in the tray.

Reminder:  HP Smart Mobile requires the paper size & type be adjusted before the content is opened for print.

Example - Retain / Modify (Edit) / Check the Paper Size and Type - Tray and Paper

Retain_Printing_Preferences_16

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Printer Maintenance

Printer must be clean and ready to perform printing tasks.

Known solutions - presented in the order to be completed / considered:

Paper Jam Error

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Software used to view and submit the job / Printer Settings

The rest of the settings are related to both the software / application you are using,

How that software interprets the file / data you are printing,

The settings / adjustments used to prepare the job for the printer.

Example - HP Smart - Windows - Simple Photo Print - 4x6

HP_Smart_Win_Print_Photo_4x6_All_1

HP Smart - Mobile - Preset Photos - Optional Edit > Transform > Resize

HP_Smart_Mobile_Image_Print_Resize-Move_5

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Software - Reload Printer Software

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Installation package - Information and Download

Download and Save

HP Easy Start Printer Setup Software 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers. 

 If the printer is listed, Right-Click on the printer and "Remove" > Restart the computer and sign in.

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• After the software is installed, Restart the computer and log in

If using Easy Start

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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References / Resources

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 8710 All-in-One Printer series 

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