Card / paper weight / thickness

[TinaG29]

Product info states paper thickness between 60 to 105 g/ms  but also states can take HP Glossy Photo paper which is 250 g/ms.  However, I have bought some card that is less than 200 g/ms but the printer "slips" when the card goes through.  I've set the printer settings to thick paper and I've also tried setting it to glossy photo paper.  Can anyone help with what weight card will go through?  TIA

[ShlomiL]

Hi,

What exact paper type is it?

The printer supports 163 to 200 gsm Card paper, and supports 220 to 280 gsm Photo Paper, is this a Glossy Photo Paper or a Card? these are different paper types...

Shlomi

[Dragon-Fur]

@TinaG29 

Card paper is not Photo paper.

The two media types (kind of paper) are not interchangeable.

That means you cannot load / use Card paper and call it "photo paper" in the print driver (printer software).

The Datasheet mentions "Index card", though it does not indicate weight limitations.

Typically, Index card paper is supported in weights:

163 to 200 g/m² (card)

References

Category Product Information > Specifications

Category How to > Select Topic:  Print > Select Subtopic:  Instructions & Settings

Print Driver Settings Guide (Windows)

HP Smart for Windows

HP Smart is an application available from the Windows Store.

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart for Windows and HP Smart Mobile

 HP Printers - HP Smart: Use Smart Tasks

User Guide

Section "Load Paper" > Page 13

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

On the printer control panel, Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

Reference and Resources – (More) Places to find help, solve problems, and learn how to use your Printer

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet 6950 All-in-One Printer series

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[TinaG29]

Thank you Shlomil.  It's 180gms white matte card.  I rang HP support and, after a lot of time, they just said that this thickness wasn't supported so I gave up.  It used to got through but now just slips and doesn't print properly.  Do you know what settings its best to have the printer and printer properties set on to allow it to go through.  I've tried all sorts of combinations.